Online Customer Service - Sangalaki Dive Lodge
It is our goal that meet the expectations of our customers besides just providing good quality service at reasonable prices. To enable smooth and efficient services to our growing list of clients, we encourage our clients use our online help desk to answer commonly asked questions. If none of the topics below applies to you, please contact us offline.
|This site uses the Secure Sockets Layer (128 bit standard) and Private Communication Technology security standards that are supported by Microsoft Internet Explorer 3.0 or later and other popular browsers. SSL encodes your personal information (such as your password, address and phone number, or your credit card number) so that it is available only to you and our travel agent who will help make sure your travel planning goes smoothly. This encryption makes doing business over the Internet as secure as making a purchase by telephone.
This site's online payment gateway is provided by IBIZ i-Merchant Services, through Verisign, who is our online order processing partner. You will only be asked for your credit number when ONLY you are at Verisign's secured transaction page, and your credit number will NEVER be stored on our website.
There are several areas on our site where we request information from you. The types of personal information we request are:
- Date of birth
- Email address
- Telephone number
- Fax Number
- Credit Card Information (name of cardholder, credit card number and expiry date)
- Travel details, including proposed check-in and check-out dates, number of rooms required proposed pick-up and drop-off dates & time, flight information flight number, arrival and departure time, number of passengers, name(s), date(s) of birth, nationality, gender, telephone number, email address, passport number of all passengers.
We request these information when you register to make reservations for our products or services, utilize our online services, request for our newsletter or participate in our special programs and online contests.
USE OF INFORMATION
We use the information you provide for one or more of the following purposes:
- To process your request to purchase our product(s) or service(s);
- To confirm your travel arrangements;
- To enhance our service to you the next time you visit our site by providing you with the most personalized web experience possible;
- To send you newsletters and updates on our latest travel news and special offers or promotions with your permission.
- To fulfil your request when you use our Tell A Friend services;
- To post your messages on our Travel Board or on our Feedback service;
- To reply to you on your queries or feedback;
- Our own reference; and
- Our own marketing purposes.
The information we provide to our service providers (for example, hotels, tour and transfer operators, airlines, cruise operators) and third party intermediaries (for example, credit card companies and banks) are information essential in providing the services or products purchased by you. Without this disclosure, Sangalaki Dive Lodge would not be able to operate.
Please note that we may also provide aggregate statistics about our customers to third parties but these statistics will never ever identify any single user.
HOW WE PROTECT THIS INFORMATION
To prevent unauthorized access, maintain data security, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. We use the leading encryption software, Secure Socket Layer (SSL) protocol. The information you enter is converted into code before being dispatched securely over the Internet.
LINKS TO OTHER SITES
Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.
TELL A FRIEND
Sangalaki Dive Lodge offers users the ability to tell their friends about our Web site. When you use this service, we will ask for your email address and the email address of your friend to fulfil your request. These are one-time only emails.
Our Web site collects the following information without your knowledge:
- your IP address;
- the browser type;
- the domain name(s); and
- access time(s).
These information are used for our own research purposes and do not link to your personal information. Please note that we may also provide aggregate statistics to third parties but these statistics will never ever identify any single user.
We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site or we believe such disclosure is necessary to protect and defend the rights, property or safety of Sangalaki Dive Lodge, our users or others.
We use the email links located on our Web site to allow you to contact us directly with any questions or comments you may have. We read every message sent in and try to reply promptly to every one. This information is used to respond directly to your questions and comments. We may also file your comments to improve our Web site, or review and discard the information. We will not share your personal information with third parties without your express permission.
|INTRODUCTION & ACCEPTANCE
This User Agreement ("Agreement") is made between Sangalaki Dive Lodge, a Indonesian Corporation ("Sangalaki") which owns and operates the internet sites with the URL: Sangalaki.Net and Sangalaki.Net ("the Web Site") and you who access and/or visit or cause to access and/or visit the Web Site ("you/your").
Your usage, access, visit or shopping at the Web Site is on express condition that you accept without variation the terms and conditions set out herein. The information contained in these webpages may be amended by us from time to time without notice to you. You need to review these webpages each time you use these Sites.
Your usage, access, visit or shopping at this site constitutes your agreement to all the terms and conditions in force for the time being as set out herein. If you do not agree to any part of the following terms or conditions, you must not use these Sites.
1. YOUR OBLIGATIONS.
You agree to:
- to bear full financial responsibility for all uses of these Sites by you and those using your login and credit card information, including but not limited to minors living with you and to supervise all usage by such minors of these Sites;
- to use the information available on or from these Sites for non-commercial use and information purposes only. Any unauthorized commercial use of the information or services provided through these Sites is expressly prohibited;
- not to use these Sites in a way which interferes with its availability for other users;
- not to use the account of any other member's, without the express permission of the account holder;
- not to use these Sites to make any speculative, false or fraudulent booking/reservation or any booking/reservation in anticipation of demand.
2. REPRESENTATIONS WARRANTIES.
You fully represent and warrant that you are of sufficient legal age to use these Sites in accordance with all terms and conditions herein and to create binding legal obligations for any liability you may incur as a result of the use of these Sites; all information supplied by you in using these Sites are complete, true and accurate; you shall not post or transmit any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
3. SOFTWARE AND COPYRIGHT
These Sites and all content on these Sites ("the Content") is the property of Sangalaki and/or it’s third party providers, fulfilment providers, airlines, other travel product suppliers or independent supplier(s) ("Suppliers") or the party credited as the provider of such Content. Sangalaki retains all rights (including, but not limited to trademark rights, copyright and patent rights) with respect to all software and underlying information or material available through these Sites.
The Content is intended solely for your personal, non-commercial use. You may not copy, print, reproduce, reengineer, disassemble, upload, download, store, display in public, alter or modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided herein), create derivative works from, distribute, perform, display or in any way exploit, any of the Content, in whole or in part.
You are not to download or otherwise export or re-export any software or underlying information or material available through these Sites, except to the extent that such downloading occurs in the course of using these Sites in accordance with our written instructions or otherwise as expressly permitted in this Agreement. All rights not expressly granted herein are reserved. This clause shall survive any termination of this Agreement.
Your use of these Sites is at your sole risk. These Sites (including the products and services) is provided on an "as is" basis and you assume total risk and responsibility for your use of these Sites.
To the maximum extent permitted by law, Sangalaki assume no responsibility whatsoever and howsoever and specifically disclaims all warranties, express or implied, in respect of these Sites including, but not limited to, merchantability, fitness for a particular purpose, non-infringement of intellectual property or other proprietary rights or compatibility between these Sites and any software or hardware.
The information contained in these Sites is subject to change without notice.
Sangalaki neither warrants nor makes any representations regarding the accuracy or completeness, quality or adequacy of these Sites or of any of the data or information contained in these Sites or that the use of these Sites will be timely, uninterrupted, secure or error free or that any information, data, content, software or other material accessible through these Sites will be free of bugs, viruses, worms, trojan horses or other harmful components. Sangalaki will not be responsible for any loss resulting from your reliance on any information provided on these Sites.
5. LIMITATION OF LIABILITY
Sangalaki ASSUMES NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THIS SITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO OR AUDIO FROM THE SITE. IN NO EVENT SHALL Sangalaki NOR ITS SUPPLIERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, DAMAGE, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO LOST PROFITS OR LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR CONTENT FOUND HEREIN,
ANY FAILURE OR DELAY (INCLUDING, BUT NOT LIMITED TO THE USE OF OR INABILITY TO USE ANY COMPONENT OF THIS SITE FOR BOOKING/RESERVATIONS OR TICKETING), OR THE PERFORMANCE OR NON PERFORMANCE BY Sangalaki OR ANY SUPPLIER(S) EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES TO SUCH PARTIES OR ANY OTHER PARTY.
Notwithstanding anything contained in this Agreement, the liability of Sangalaki and/or its Suppliers and their officers, directors, employees and agents shall in no event exceed, in the aggregate, United States Dollars Fifty Only.
Your acceptance of the entire terms and conditions of Sangalaki as set out in this Agreement and in particular, Clauses 4 and 5, are fundamental elements of the basis of the bargain between you and Sangalaki, and you agree that Sangalaki would not otherwise be able to offer the products and services on its present basis without your acceptance of such terms and conditions. This clause shall survive any termination of this Agreement.
7. FORCE MAJEURE
Sangalaki will not be held liable or any damages or loss arising from any events which are beyond the reasonable control of Sangalaki or any of its Suppliers. Such an event shall include Acts of God, earthquakes, typhoons, flood, natural disaster or fire, strikes, dangers incidental to sea, land and air travel, government action, compliance with any laws, regulations or orders, default of any Suppliers, civil war, industrial disputes, power failure, hardware and or system failure, malfunction or breakdown, failure of internet transmission or links, system hacking, software contamination, or corruption, howsoever caused.
8. RESTRICTION/ CANCELLATION OF SERVICE
Sangalaki may, at any time and at its sole discretion and without cause or notice, terminate or restrict your access to any component of these Sites or refuse to give effect to any booking or booking/reservation requested by you, terminate your password, account (or any part thereof) or use of these Sites, and remove and discard any Content within these Sites, without being required to give any reasons or advance notice to you.
Further, you agree that Sangalaki shall not be liable to you or any third-party for any termination of your access to these Sites.
You shall indemnify and keep Sangalaki and/or any of its Suppliers and their officers, directors, employees and agents indemnified against all claims, demands, actions, proceedings made or brought against Sangalaki arising from your use of these Sites and/or any breach of any term or condition by you.
10. LINKS TO THIRD PARTIES
These Sites may contain hyperlinks to web sites operated by third parties. The inclusion of hyperlinks to any such web sites does not imply Sangalaki's endorsement of such web sites nor any association with their operators. Sangalaki is not responsible for the contents of other web sites. linking to any hyperlinked web sites is done at your own risk and subject to the specific terms and conditions (if any) of such hyperlinked sites.
These Sites also may contain advertisements by third parties. Unless otherwise specifically stated on these Sites, we do not endorse or make any representation or warranty regarding the liability or quality or accuracy of any products or services featured in, or linked to any advertisements that appears on these Sites.
Sangalaki reserves the right to change the terms, conditions, and policies under which Sangalaki’s products and services are offered. You are responsible for regularly reviewing these terms and conditions including such additional, modified or varied terms posted from time to time.
Your continued use of these Sites shall constitute your acceptance of the terms and conditions, as modified.
Any provision of this Agreement which is invalid, prohibited or unenforceable shall:
be ineffective to the extent of the invalidity, prohibition or unenforceability; not invalidate the remaining provisions of this Agreement; and such provision shall nonetheless be applicable or enforceable to the fullest extend permitted by law.
13. RELATIONSHIP between THE PARTIES
No joint venture, partnership, employment or agency relationship exists between you and Sangalaki as a result of this Agreement of your use and/or access, visit or shopping at these Sites.
14. ADDITIONAL/SPECIFIC TERMS AND CONDITIONS
Additional terms and conditions and policies posted on these Sites may apply to your booking/reservations and purchase of Sangalaki's products and services and use of other components of the Sites and you agree to abide by these terms, conditions and policies and other components of these Sites.
You may not assign, convey, sub-contract, delegate or substitute howsoever your rights, duties or obligations hereunder the Agreement.
Sangalaki may at any time modify these terms and conditions without notice to you and your usage of these Sites shall be conditioned upon the terms and conditions in force at the time of your use.
17. ENTIRE AGREEMENT
This Agreement (including Parts 1 to 5) constitute the entire agreement between the parties in respect of its subject matter and supersedes all prior understandings or agreements (whether oral or written) regarding the subject matter and may not be amended or modified except by us herein.
18. GOVERNING LAW
This Agreement and its performance shall be governed by and construed in accordance with the laws of the state of Sabah, Indonesia.
|Reservations, Confirmations and Payment
1. All bookings to be made either by, Mail , Fax, or E- mail,
(On line bookings will be available in the near future)
2. All bookings will be on a “first come first serve basis”
3. A 25% deposit of the total calculated tour fee, to be paid within fourteen (14) days of confirmation of the booking. The following information must be furnished
a. Nationality, Passport No, Gender.
b. Divers Certification a level
c. Time period between last dive
d. Travelling as couple or single, flight schedule details
e. Transfers and Hotel accommodation on route within Indonesia or Sabah.
f. Additional tours that we can arrange on your behalf.
g. Any dive equipment needed to hire
4. All bookings and blocked-booked spaces will be open to resale until the 25% deposit is paid. All persons, who initiated the bookings or the blocked booking, will be informed and given right of first refusal, if there is an outside request for the spaces.
1. Reservations must be fully confirmed within thirty (30) days prior to the tour date and the total balance due to be settled. Failure to comply could result in the cancellation of your spaces without notice.
1. Payments can be made by, Bank Draft or Telex Transfer (TT)
(Online payments will be made available in the near future)
If by Bank Draft please inform us of the date sent and method of delivery
If by TT transfer, please inform date, the bank you used. The names of the pax and the trip date, that the payment is for. Please also fax copies of any bank payment slip.
9 Beach Street,
88000 Kota Kinabalu
Account Name: - Ronald Holland
Account No: - 510013043906
Swift Code: - MBBEMYKLXXX
Because internet fraud is on the increase, we want to warn all of our agents and customers that ALL payments must be paid, only into the the bank account AS INSTRUCTED IN THESE'S TERMS AND CONDITIONS. Any one deviating from this order, could find there customers being turned away, because of none payment. We have already had cases of individuals fraudulently using our staff or family names to divert funds away from SDL account. SO BE WARNED we will no held responsible for any payments that are made into any other account.
Cancellations and Unused Services
In the event that there should be a cancellation the following charges shall apply
a. Confirmation date to thirty (30) days before arrival in Tarakan or Berau 25% of the total trip price forfeited.
b. Twenty nine (29) days to Fifteen (15) days before arrival in Tarakan or Berau, 50% of the total trip price forfeited
c. Fourteen (14) days to the trip date, 75% of the total trip price forfeited.
d. “No Show” 100% of the total trip price forfeited
e. Unused portions of the trip are not refundable
Children & Infants
1. Any junior certified diver, who will be diving during his or her stay, will be charged the full dive rate.
2. Accompanying adults must assume “FULL RESPONSIBILITY” for their children, at all times.
3. An adult certified diver MUST accompany all junior divers at all times while diving.
4. All non diving children from 3 to 12 years of age are entitled to a 25% discount.
5. All children under 3 years of age are free of charge.
Responsibility for Dive Lodge
a. Assist in booking of all relevant transfers, flights (not inclusive of the excess baggage), hotels and side tours or other inquiries upon on request.
b. Provide the service as stated in the package.
c. Assist with arrivals and departures at Berau Airport, Tarakan Airport and Ferry terminal.
f. Provide an emergency contact number.
Berau (o) +62 554 24788
Kota Kinabalu (o) +6 088 242336
g. For services that include long distant telephone calls, the standard tariff will be charged.
Sangalaki Dive Lodge. (Hereinafter called the “Company”) acts only as agent for hotels, airlines, side tours, transport companies, or other services.
All receipts, cash bills, vouchers, debit notes, tickets and/ or itineraries issued by “the Company” are subject to follow all tariff’s terms and conditions provided by such hotels, transportation companies, airlines or tour companies. And by the acceptance of such documents, the tour member(s) and / or tour companies agree to the forgoing and also agree that neither “the Company” nor any subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise whether due to its or their negligence or otherwise in connection with any accommodation, transportation or other service or resulting, directly or indirectly, from acts of God, dangerous incidents to the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, theft, pilferage, epidemics, quarantines, medical or customs, regulations, delays or cancellations of or changes in itinerary or schedules, or from any cause beyond "the Company's" control, or for any loss or damage resulting from improper or insufficient passport, visa or other documents, and that neither “the Company” nor any subsidiary or affiliate company shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour member and / or tour company as a result of any of the foregoing clauses.
“The Company” reserves the right to alter, amend or cancel any of the arrangement contained in the itineraries.
What prices include
Beach cottages accommodation (twin sharing basis), all food and beverage while at the Dive lodge (excluding alcoholic and/or carbonated soft drinks which can be purchased at the bar), 3 boat dives daily on Sangalaki Island EXCEPT on arrival & departure dates due to time permitting.
Accommodations are in Beach Cottages (on twin share basis) made from Local materials depicting the Indonesian style. The huts are equipped with 2 single beds which includes bedding with towels, ceiling fans, electrical lights, a wardrobe, dressing table (with mirror), power points (220v, 2 pin), chairs and attached bathroom and hot water shower.
A large dining hall/bar is used for all meals and socializing/gatherings. Carbonated drinks, beer and some spirits can be purchased at the bar.
Two fully equipped custom-built dive boats to ferry the divers to all the dive sites. Both boats are fitted with twin outboard engines. These boats can get you to any of the dive sites in less than 10 minutes. For Kakaban and Samama Islands, the time taken is under 30 minutes depending on weather and sea conditions.
A professional Divemaster / Instructor accompanies all dive boats.
Excursion to all islands at the discretion of the SDL managements and also boat availability and weather conditions.
Two units of 110KVA generators that supply the resort with 220-volt AC power, electrical sockets are available in the cottages and in the dive station for charging of rechargeable batteries. 110-volt charging facilities are also available at the dive station.
Two units of 9 cfm compressors, weights and weight belts, tanks with K valves, fresh water dip tanks for cameras and regulators. Complete sets of diving equipment available for rental.
Type of Diving
All dives are conducted by boats (except for the Jellyfish Lake). There are 11 identified dive sites, each site relating to a specific feature in that area on Sangalaki. Dive depth ranges from 3metres/10ft to 30metres/100ft maximum depth.
All dives on the walls of Kakaban Island are drift dives with a maximum depth of 35metres/120ft. Samama Island has the maximum depth of 18metres/60ft. Water temperature in the region varies from a minimum of 27C to 29C.
During all drift dives, dive boats will follow within safe distance of divers bubbles.
Conditions for Diving
Liabilities/ Release Form
All divers will be required to sign the liabilities/release form before do formal diving (Mandatory).
All divers will be required to show proof of divers certification from an internationally recognized Diver Training Agency upon arrival or they will not be allowed to dive without first taking a dive course. Sangalaki Dive Lodge, also reserves the right to require a Scuba Skills Refresher Course for any diver who cannot provide proof of diving in the last 12 months and / or exhibits uncertainty in their skills. Logbooks are highly recommended.
Diving On the First Day at the Lodge Orientation
Upon arrival, the first dive of the day will be an orientation dive accompanied by an Instructor / Divemaster. The orientation dive is necessary for newcomers to check out their equipment, adjust their buoyancy and to familiarize themselves with the new area; it also gives the Instructor / Divemaster an opportunity to view the qualities and the abilities of the visiting divers.
Because of the nature of the reefs on Sangalaki, orientation dives will be conducted from a dive boat.
Buddy System and Depth Limitation
A buddy must accompany all divers, solo diving is not allowed. Maximum depth will be limited to 40metres/130ft. Divers will take full responsibility for monitoring their air and their decompression.
It is mandatory that all divers carry a Safety Sausage on their person during all dives. For those who don’t own a Safety Sausage, SDL have Safety Sausages for purchase or hire.
For safety measures, a mandatory of a minimum of 60 minutes surface interval is required before the next consecutive dive, regardless whether you are diving by a computer or by tables.
Note: It is a divers own responsibility to calculate accurately their repetitive dives if using recognized dive tables, the monitoring of dive computers is also the responsibility of those divers using dive computers.
Advice: Divers can consult Instructor / Divemaster if they have any problem with this.
To night dive, a diver must show proof of night diving, cavern or wreck diving (with penetration) in the form of certification cards or logged dives. Documentation of such dives if no logbook is a available. Non night dive certified or divers with no experience in night diving, who wish to night dive would be required to take an introduction or certification course in night diving at an additional cost. Night Divers must exit the water by 9:00pm.
It is mandatory for all divers to complete a minimum 3-min safety stop, at no less than 10 fsw (3 meter’s) prior to surfacing from all dives.
A full 12-hour surface interval is required between each day diving. For this reason, divers are to make sure that their last dive of the day coincides with the first dive of the next day.
Flying After Diving
The latest recommendations from DAN, Training Agencies, etc, indicate that you should wait a minimum of 12 hours and sometimes up to 24 hours after diving before you fly. However, SDL recognizes people, agencies and even computers and tables differ on this. If you choose to dive on the day you depart and fly, you will be required to sign a separate Liability/Release Form (Waiver) to do this, however, you will only be able to do one dive.
SDL reserves the final discretion on who may or may not do any type of diving we offer, based on a diver’s shown abilities, experience, etc., we reserve the right to stop this person from diving.